This privacy policy explains how pilascingu collects, uses, stores, and protects personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
pilascingu is a travel agency based in Manchester, United Kingdom. We act as the data controller for personal information collected through this website and in the course of providing our travel services.
Our registered address is 47 Deansgate, Manchester, M3 2BW, United Kingdom. For data protection enquiries, please contact us at [email protected]
Information We Collect
We collect personal information that you voluntarily provide to us, including:
- Name and contact details (email address, postal address)
- Travel preferences and requirements
- Booking and transaction information
- Communication records between you and our team
- Feedback and survey responses
We also collect certain information automatically when you visit our website:
- IP address and browser type
- Pages visited and time spent on our site
- Referral source
- Device information
How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your travel bookings
- Communicating with you about enquiries and bookings
- Providing customer support and handling complaints
- Improving our website and services
- Complying with legal and regulatory obligations
- Sending marketing communications where you have consented
Legal Basis for Processing
We process your personal information under the following legal bases:
- Contract: Processing necessary to fulfil travel bookings and services you have requested
- Legitimate interests: Processing necessary for our business operations, provided your rights do not override those interests
- Consent: Where you have given specific consent for marketing communications
- Legal obligation: Processing required to comply with applicable laws
Data Sharing
We share your personal information with third parties only when necessary:
- Travel suppliers (airlines, hotels, tour operators) to fulfil your bookings
- Payment processors to complete transactions
- Professional advisors (accountants, legal counsel) where required
- Regulatory authorities when legally obligated
We do not sell your personal information to third parties for marketing purposes.
International Transfers
When you book international travel, your information may be transferred to countries outside the United Kingdom. We ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected. Booking records are typically retained for seven years following completion of travel to comply with legal requirements. Marketing preferences are retained until you withdraw consent.
Your Rights
Under UK data protection law, you have the following rights:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information in certain circumstances
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
To exercise these rights, please contact us at [email protected]
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated through our website. The current version is dated July 2024.
Complaints
If you have concerns about how we handle your personal information, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
Last updated: July 2024